Returns & Refund Policy – Olivia Jewel Hut

Returns & Refund Policy

30-Day Satisfaction Guarantee

We offer free full refunds or exchanges within 30 days of purchase. After 30 days, we cannot accept returns or process refunds.

How to Initiate a Return

  • Contact us at within 30 days
  • Include your order number and reason for return/exchange
  • Provide your PayPal account for refund processing
  • Refunds may take 3-5 business days to process after approval.

Return Shipping Costs

Situation Shipping Responsibility
Incorrect/damaged items We cover return shipping
Change of mind (undamaged items) Customer covers return shipping
Multiple item returns Ship together to avoid additional fees

Return Requirements

  • Items must be unused and in original condition
  • All original packaging, tags, and labels included
  • Email return tracking number to
  • Include original proof of purchase

Important Notes:

  • We reserve the right to reject returns not meeting policy requirements
  • Processing may take up to 5 business days after receiving your return
  • Rejected items will be returned to original shipping address
  • Always contact customer service before returning items

Refund Status

If you haven’t received your refund:

  • Check your PayPal account
  • Contact your financial institution
  • Email us at

HAIJIALONG LIMITED
RM 01, 26TH FLOOR, WORKINGVIEW COMM BUILDING
21 YIU WAH STREET, CAUSEWAY BAY
HONG KONG

Email:

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